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Personalization FAQs

  1. Help with Personalization
  2. Shipping Information
  3. Information about Ordering
  4. Help With Your Account
  5. Customer Service

Help with personalization

  1. How do I personalize my item?

    Fill out the personalization fields provided on the item page. This will allow our production team the necessary information so we may create your personalized gift exactly how you want it. It is important to note that some items do not allow for personalization, in which case you can simply add the item to your cart and it will arrive as shown.
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  2. Can I use special characters in my personalization?

    We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.
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  3. What does "Any Title Here" mean?

    Wherever you see a product with a title on it such as Grandma or Grandpa or Mom or Dad, you can change the title to almost anything you like. Maybe you call your Grandma, Mamaw, or maybe you'd like the item to say Aunt Sally. In almost every case, the title does not have to be as pictured, simply type in what title you would like.
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  4. Can I have the names on my shirt in a certain order or with specific colors?

    The personalization pattern changes with each design, so we do not offer name placement or color guarantees.
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  5. What if I have only one child or grandchild?

    Don't worry, we automatically change the design. For example: "Grandma's Heavenly Blessings" is changed to: "Grandma's Heavenly Blessing".
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  6. What is preview and how does it work?

    On many items, we offer an electronic representation of what your personalized gift would look like based on the personalization fields you have completed. This is a virtual representation of the final product and is only to be used as a guide of what your gift will look like.
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  7. How Does preview work for Word-Art?

    The preview of Word-Art is computer generated. We do not have control over the placement of the words that have been entered on the order form. You are able to regenerate the preview as many times as you would like. Once you see and approve the layout you like the image will be saved for our staff to print to your item. For this reason we are unable to make any changes to a Word-Art piece.
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  8. Can I enter more characters to my personalization than the site is allowing?

    Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.
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  9. Can I customize my item beyond the options available on the website?

    We make all possible options to personalize your item available on our site.  We are unable to offer any further customizations other than those shown on the page of the item.
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Shipping Information

  1. How can I check my order status?

    Once an order is shipped from our warehouse, an email confirmation will be sent to the email address on file with your tracking number.  Please note: it may take up to 24 hours for the carriers to show updated order status on your order. If your order was placed through the mail or over the phone please contact us by phone or email and we will gladly update you on the status of your order.
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Information about Ordering

  1. I just placed my order and I have to change something. What do I do?

    Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out.
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  2. How do I add a Discount/Coupon Code?

    Discount codes may be entered in the Blue Discount Code box that is located under the last item in your Shopping Cart to the left of the checkout button. Please note that only one code may be applied per order and discounts may or may not apply to items already on sale or clearance priced. We will give you the better of the two options using the in-cart price. Coupon codes cannot be applied to previous or pending orders.
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  3. Why might my order not be able to be processed?

    For shipping address, enter the address where you would like us to deliver your order. For billing address, be sure to use address of record for your credit card, Paypal or Amazon account. If your billing address doesn’t match your order may not be able to be processed.
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  4. The address I entered is correct but the site will not accept it?

    To ensure that your order is properly delivered we cross reference the addresses provided with the USPS address database. Our website may provide you with a corrected address to match the information listed in the USPS address database. These changes can include correcting abbreviations such as Dr to Drive. To proceed through the checkout you can accept the suggested address or select to use the address as entered. If you have any concerns please feel free to contact 
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Customer Service

  1. There's a problem with an order I received. What do I do?

    We makes is a priority to make shopping for  gifts as easy and effortless as possible. We put quality service first, so we take every measure that we can to ensure that your order is made with care correctly and sent to you in a timely fashion. We are proud of the products that we create and want to do everything that we can to make our customers happy.

    Unfortunately, everyone (including us) makes mistakes sometimes, and we want to do everything that we can to fix them! If you see anything defective or incorrect with the item you received, please email us at We may request a photo of the item you have received for review so that we can offer the best possible resolution for you. If a return is authorized you may return your item to us in its original packaging within 30 days of receipt for a an exchange or refund. We do not refund shipping costs or the cost of return shipping. If your item arrived as ordered with no defects or mistakes, we are unable to accept the item for a return.
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  2. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.
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Help With Your Account

  1. How do I change or recover my password

    Changing your password is simple. After logging in to your account, click on the ‘My Account’ link then select ‘Change Password’. Here you will enter your current password and new password. Once you have entered the new password, click on Save Changes and your password will be changed. If you have forgotten your password, you may click the link and follow the prompts to get a new temporary password.
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  2. How do I change my email address

    The email address provided on your account is used for order and shipping confirmations, emails regarding any questions we may have about your order as well as email coupons and promotions. Changing the email address on your account is simple. After logging in to your account, click on the "My Account" link then select "Change Email". Here you can provide a new email address for these communications. Please note that your username will not change by changing the email address on the account.
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